Customer Service

For questions about your online order or for retail inquires, please email mandy@shopislajames.com


Returns & Exchanges
Isla James Swimwear accepts returns on all NON-SALE unworn merchandise with original tags attached within 10 days for a full refund. Please contact mandy@shopislajames.com for a Return Authorization Number (RA#). You must include this number on your return package. Any packages postmarked after 10 days will incur a 15% re-stocking fee. Anything recieved after 14 days will NOT be processed.

Please send your return or exchanges to:
Isla James Online
Attn: Your RA#
631 Beach Avenue
Atlantic Beach, FL 32233

*All refunds will be issued to the original form of payment within five days of receipt of your return.


Sale Items
Please note: All shipping charges are non-refundable. Isla James reserves the right to refuse a refund if merchandise is returned damaged, worn or outside of the 14 day return period. Please contact mandy@shopislajames.com for availability of desired exchange items. Isla James cannot be responsible for items lost in the mail.

Sale Rules
Sales & Special offers valid for online web use only. Return merchandise accepted 10 days after purchase for an online merchandise credit only (original sales price plus applicable taxes). To receive merchandise credit for return, items must be in original condition with tags attached. Unfortunately items received after 10 days cannot be accepted for merchandise credit and will be returned to you.  No refunds are offered on Mystery Suits.

Terms of Service
The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Isla James (IJ) indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Isla James, LLC ("IJ").  IJ reserves the right to make changes to this site and these terms and conditions at any time.


Copyright and Trademark Notice
This site is owned and operated by Isla James, LLC. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of IJ, ALL RIGHTS RESERVED. All software used on the site is the sole property of IJ or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without IJ's prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Isla James is a registered trademark, trademarks or service marks of Isla James, LLC. All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of Isla James, LLC. All other trademarks or service marks are property of their respective owners. The use of any IJ trademark or service mark without IJ's express written consent is strictly prohibited.


Disclaimer and Limitation of Liability as to Products Sold
All of IJ's products are guaranteed against defects for 30 days from the date of the invoice. Except as expressly stated herein, IJ makes no representations or warranties, either express or implied, of any kind with respect to products sold on the IJ site. Except as expressly stated herein, IJ expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to IJ arising from any product sold on the IJ website shall be the price of the product ordered. In no event shall IJ, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.

Disclaimer and Limitation of Liability as to the Isla James Websites
The Isla James website and the materials therein are provided "as is". IJ makes no representations or warranties, either expressed or implied, of any kind with respect to the IJ sites, their operations, contents, information or materials. IJ expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that IJ, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the IJ sites. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.


Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, IJ shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. IJ shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, IJ shall immediately issue a credit to your credit card account in the amount of the charge.


Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that IJ is not responsible for the operation of or content located on or through any such site.


Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. IJ reserves the right at any time after receipt of your order to accept or decline your order for any reason. IJ reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.


Sales Taxes
Isla James shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Florida. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state. Orders shipping to international addresses will be charged the applicable taxes and duties.


Jurisdiction and Venue
You agree that any legal action brought against IJ shall be governed by the laws of the State of Florida without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the IJ sites shall be an appropriate federal or state court located in Duval County FL.

Privacy Policy
IJ collects customer information to improve your overall shopping experience. We respect your privacy and are committed to maintaining and using this information responsibly. This privacy policy only addresses the use and disclosure of information we collect from you on our website. By visiting shopislajames.com you are accepting the practices described in this privacy policy.


Overview
Our site allows you to buy products and, sign up for a gift registry, enter contests, receive special discounts, fill out surveys, and receive newsletters, e-mails or other promotional information from us. We use the information that we collect about you to fulfill your product and service purchases and to create a more personalized online experience. By ordering from shopislajames.com you are agreeing to this policy. IJ will not sell or use your information to any outside parties. This Policy may change from time to time, so please check back periodically.